Rubbish Removal Battersea Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Battersea provides rubbish removal and waste collection services. By making a booking, using our services, or allowing our team to collect waste from your premises, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use our services. We recommend that you read this document carefully before placing an order for any rubbish removal or waste collection service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business, landlord, agent or organisation requesting or receiving the services.
Company, we, us, or our means Rubbish Removal Battersea, the provider of rubbish removal and waste collection services.
Services means all rubbish removal, waste collection, clearance, loading, transport, and related services provided by the Company.
Waste means any items, materials or substances that the Client asks the Company to remove, subject to any exclusions set out in these Terms and Conditions or required by law.
Booking means a confirmed request by the Client for the Company to provide services at a specific time, date and location.
2. Scope of Services
2.1 The Company provides rubbish removal and waste collection services for domestic, commercial and other premises. Services may include household waste removal, garden waste removal, bulky item collection, general clearance, and related loading and transport of waste.
2.2 The precise scope of the services for each booking will be agreed at the time of booking or on arrival at the premises, based on the volume, type and location of the waste to be collected.
2.3 The Company reserves the right to refuse removal of any waste that is prohibited by law, unsafe to handle, incorrectly described, or outside the agreed scope, including but not limited to hazardous materials, clinical waste, asbestos, certain chemicals, liquids, gas bottles and other restricted items.
2.4 Any additional services requested by the Client at the time of collection that were not included in the original booking may be subject to additional charges. The Company will explain such charges before carrying out the extra work wherever reasonably possible.
3. Booking Process
3.1 Bookings for rubbish removal and waste collection may be made by telephone, email, online form or any other method accepted by the Company from time to time.
3.2 When making a booking, the Client must provide accurate information regarding:
a. The collection address and access details.
b. The nature and approximate volume of the waste.
c. Any special handling requirements, such as heavy or awkward items.
d. Any parking or loading restrictions, including local rules or permits where applicable.
3.3 Any estimate of price, loading time or number of operatives provided before arrival is based on the information supplied by the Client. If the information supplied is incomplete or inaccurate, or if the waste on site is materially different from that described, the Company may adjust the price or refuse the job.
3.4 A booking is not confirmed until the Company has acknowledged and accepted it. The Company may decline any booking at its sole discretion.
3.5 The Client, or an authorised representative aged 18 or over, must be present at the premises during collection unless agreed otherwise in advance. Where the Client is not present, instructions must be clearly provided and the Company accepts no liability for removing items that reasonably appeared to be waste.
4. Pricing and Estimates
4.1 Prices for waste collection services are generally based on the volume, weight, type of waste, labour required, and any disposal costs or additional fees.
4.2 Any quote or estimate given prior to arrival is indicative and not binding until the waste has been assessed on site by the Company’s team. The final price will be confirmed with the Client before work begins.
4.3 If the Client does not agree to the revised price following on-site assessment, the Company will not be obliged to carry out the services and no charge will apply, except for any agreed call-out or minimum attendance fee.
4.4 All prices are stated exclusive of VAT unless clearly stated otherwise. VAT will be charged at the prevailing rate where applicable.
5. Payments
5.1 Payment is due in full upon completion of the services, unless alternative payment terms have been agreed in writing in advance.
5.2 The Company accepts payment by cash, card, bank transfer or other methods specified by the Company from time to time. The Client must ensure that any card used belongs to them or that they have permission from the cardholder.
5.3 For account Clients or commercial Clients with agreed credit terms, invoices are payable within the period specified on the invoice. The Company reserves the right to conduct credit checks and to withdraw or amend credit terms at any time.
5.4 If payment is not received by the due date, the Company may:
a. Charge interest on overdue amounts at the statutory rate applicable to late payments in the United Kingdom.
b. Recover reasonable costs incurred in pursuing the debt, including legal and collection costs.
c. Suspend or cancel further services until all outstanding sums are settled.
5.5 Title to any waste transferred to the Company passes only on receipt of full payment for the services. Until such time, the Client remains responsible for the waste and any associated obligations.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by contacting the Company using the same details used to make the booking, or as otherwise advised.
6.2 For standard bookings, cancellations or major changes made with more than 24 hours’ notice before the scheduled collection time will usually incur no charge.
6.3 If the Client cancels within 24 hours of the scheduled collection time, the Company reserves the right to charge a cancellation fee to cover costs and lost capacity.
6.4 If the Company attends the premises at the booked time and is unable to gain access, unable to park lawfully or is otherwise prevented from carrying out the services for reasons beyond its control, this may be treated as a late cancellation, and a call-out, waiting time or cancellation fee may apply.
6.5 The Company may cancel or reschedule a booking due to operational reasons, safety concerns, severe weather, traffic conditions, staff illness or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to notify the Client as soon as reasonably practicable and to arrange an alternative time. The Company will not be liable for any loss arising from such cancellation or rescheduling.
7. Client Responsibilities
7.1 The Client must ensure that:
a. Access to the premises is safe, lawful and suitable for the services to be carried out.
b. All waste to be collected is clearly identified and, where possible, segregated.
c. Any fragile, valuable or non-waste items near the work area are removed or protected in advance.
d. Any necessary permits, permissions or authorisations for loading or parking are in place.
7.2 The Client warrants that the waste presented for collection is their responsibility and that they have the right to arrange its removal.
7.3 The Client must not include in the waste any hazardous, banned or regulated materials that the Company has not expressly agreed to handle. If such materials are discovered, the Company may refuse to collect them and may charge a reasonable fee for any additional handling or delays.
8. Waste Handling and Regulations
8.1 The Company will handle and transport waste in accordance with applicable UK laws and regulations relating to waste, including the duty of care for waste transfer where applicable.
8.2 The Company will use licensed disposal and recycling facilities where required and will seek to divert waste from landfill where reasonably practicable, consistent with operational and regulatory requirements.
8.3 Where required, the Company will issue waste transfer notes or other documentation as evidence of lawful transfer and disposal. The Client is responsible for retaining these records as necessary for compliance with regulations.
8.4 The Company may sort and segregate waste collected in order to comply with recycling obligations and to direct materials to appropriate facilities.
8.5 Once waste has been collected and full payment received, responsibility for that waste transfers to the Company, except in cases where items have been collected by error as a result of misleading instructions or the Client’s breach of these Terms and Conditions.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing rubbish removal and waste collection services. However, the Company is not liable for any loss or damage arising from:
a. Pre-existing defects or vulnerabilities at the premises.
b. Items not removed from the work area in accordance with these Terms and Conditions.
c. Actions taken at the specific request or direction of the Client.
9.2 The Client must notify the Company in writing of any claim for loss or damage as soon as reasonably possible and, in any event, within 7 days of completion of the services. The Client must provide reasonable evidence to support any claim.
9.3 To the fullest extent permitted by law, the Company’s total liability for any claim arising out of or in connection with the services shall be limited to the amount paid or payable for the particular job giving rise to the claim.
9.4 The Company does not exclude or limit liability for death or personal injury caused by its negligence, for fraud, or for any other matter that cannot lawfully be excluded or limited under UK law.
9.5 The Company will not be liable for any indirect, consequential or economic loss, including loss of profits, loss of business, loss of data or loss of opportunity, arising out of the provision of rubbish removal or waste collection services.
10. Insurance
10.1 The Company maintains public liability insurance and other insurance covers appropriate for its operations, subject to the terms, conditions and exclusions of the relevant policies.
10.2 The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions or required by law.
11. Force Majeure
11.1 The Company shall not be in breach of these Terms and Conditions nor liable for any delay or failure in performing its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, pandemics, acts of government, or failure of utilities.
11.2 In such circumstances, the Company may suspend the services for the duration of the event or agree a revised timetable with the Client.
12. Data Protection and Privacy
12.1 The Company may collect and process personal information about Clients in order to manage bookings, deliver services, handle payments and maintain records.
12.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and to use it only for legitimate business purposes.
12.3 The Client agrees that the Company may contact them using the details provided for matters relating to their bookings, services, or as otherwise permitted by law.
13. Complaints
13.1 If the Client is dissatisfied with any aspect of the rubbish removal or waste collection service, they should notify the Company as soon as possible so that the issue can be investigated.
13.2 The Company will review any complaint promptly and will aim to resolve the matter through discussion, remedial work where appropriate, or other suitable measures.
14. Variations to Terms
14.1 The Company reserves the right to amend these Terms and Conditions from time to time. Updated terms will apply to all services booked after the revised version is published or otherwise made available to Clients.
14.2 It is the Client’s responsibility to review the Terms and Conditions prior to making a booking. Continued use of the services following any changes constitutes acceptance of the updated terms.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the minimum extent necessary. The remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of rubbish removal and waste collection services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, represent the entire agreement between the Company and the Client relating to the provision of rubbish removal and waste collection services.
17.2 No other statement, representation or warranty, whether written or oral, shall form part of this agreement unless expressly agreed in writing by the Company.
